How do I return/Exchange?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return/Exchange.
- Please email us your return/Exchange tracking number @ email@example.com
- Return/Exchange address: SCR Sportswear, Inc. 6401 NE 304th Ave, Camas WA 98607
- Return/Exchange process during holiday may take 2 to 3 weeks.
- 1. Pack the item(s) securely in the original product packaging, if possible. All items must be returned/Exchange in good condition to ensure that you receive credit (i.e. retail packaging, warranty cards, documentation, product, accessories). Before sending your return shipment, please remove all extra labels from the outside of the package.
- All refused packages, "non-deliverable address"/"return to sender" packages, returns due to shipping address provided by a customer incorrectly will be refunded with return processing fees deducted from a refund: 1 item - $8, 2 items - $10, 3 item- $13, 4 items -$15, 6 items - $18, 8-10 item - $20. No exceptions!
- For (claimed as defective or damaged) returned items not damaged or defective, we will refund the purchase price of the item less the return shipping costs. No exchanges! No exceptions!
What items are returnable/refundable/exchangeable?
- You can return/exchange all SCR Sportswear products purchased directly from SCR SPORTSWEAR, Inc via website, Instagram, Facebook. (Please note, SCR Sportswear doesn't have a retailer or authorized dealer to sell our products)
- You can return/exchange your items within 30 days of receipt of your shipment
- All returning items must be UNWORN, LINT FREE, CLEAN (no animal hairs, no stains), UNWASHED, PERFUME FREE, NON DAMAGED, Including all the original packaging and documentation. Restocking fee of up to 50% may apply for returns that don't comply with the return policy. $4 will be deducted from a refund for each item if received wrinkled, lint, and pet hair; please fold items nicely and pick the proper sized package to ship them back. We will refuse an exchange for returned items if shipped in the condition described above and will issue a refund minus the $4 for each garment. For returned items not damaged or defective, or refused packaged we will refund the purchase price of the item less the return shipping costs/fees.
- Please note: Shipping and Handling costs, gift box costs and other charges are non-refundable. We cannot accept COD deliveries.
- If you believe you have received a defective product, prior to returning/exchange the item, please email us with an image of the defect and your order number for our production team to review.
- ***By placing an order with SCR Sportswear, the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.
Are there any charges for return?
- The customer is responsible for any returns/exchange shipping costs / packaging and for obtaining tracking information as SCR Sportswear is not responsible for any lost/missing returns/exchanges.
- Package should be packed securely and shipped pre-paid through a traceable method like UPS or Parcel Post. We don't accept COD
How soon will I get my refund?
- SCR Sportswear is not responsible for lost shipment.
- No Refund will be provided if shipping address provided by customer is incorrect or no one is present to receive the shipment.
- If requesting refund for the package on transit due to delay in delivery by USPS/UPS SCR Sportswear reserve the right to charge 35% restocking fee and $5 handling fee.
- No Refund If shipping address provided is different than billing address.
- No refunds for confirmed and delivered packages if claimed "undelivered" or "don't have my package".
- Once your return/exchange is received and inspected, we will send you an email to notify you that we have received your returned/exchange item. We will also notify you of the approval or rejection of your refund (restocking fee may apply for cleaning, steaming if needed).
- Once we receive your returned item, we will refund you the purchased amount and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, please allow up to 10 business days for the refund to be reflected in your account or your exchange to be sent out. We do not refund original shipping charges.
- NO EXCEPTIONS TO REFUND AND RETURN POLICY.